Frequently asked questions - FAQ


1.What is a pocket wifi?

It's a wireless modem that connects any Wi-Fi enabled device - smartphones, laptops and tablets - to 3G internet. It requires no installation, cables or software. It works like a Wi-Fi hotspot, but it's personal and fits in your pocket. It gives you a secure, consistent and fast internet connection wherever you are, while saving a fortune on data roaming fees.

2.What does it work with?

The pocket wifi works with any Wi-Fi enabled device, such as laptops (Windows & Mac), smartphones (e.g. iPhone, Android, Blackberry) or tablets (e.g. iPad, Samsung Galaxy, Kindle). You can connect up to 10 devices at once to a pocket wifi. It will also work with any carrier-locked device.

3.How many devices can I connect?

You can connect up to 10 devices to 1 pocket wifi. Please note that the connection speed will be shared among each device connected, so having 10 devices connected at the same time could result in noticeable speed slowdown.

4.How long does the battery last?

A fully charged battery lasts around 4-5 hours. The device can be charged via the USB outlet or a wall outlet (both cables included)

5.What is the download / upload speed of a pocket wifi?

The speed of the pocket wifi connection depends on coverage; when connected to a 3G network, download speeds will be around 21,6 Mbps, and the upload speed around 5.76 Mbps. If available, the pocket wifi can also connect to faster networks such as HSDPA.

6.How much data do I get?

We provide enough data with every rental to satisfy average data needs, depending on the number of days rented. If you think this might not be enough, you can always opt to upgrade your data allowance!

7.How much data do I get?

We provide enough data with every rental to satisfy average data needs, depending on the number of days rented. If you think this might not be enough, you can always opt to upgrade your data allowance!

8.Can I make calls with the pocket wifi?

The pocket wifi does not enable regular voice calls via cellular networks, however it does allow VoIP calls such as Skype, Viber, GoogleVoice etc. over data networks.

9.Can I send text messages / multi-media messages with the pocket wifi?

The pocket wifi does not enable regular SMS / MMS via cellular networks, however it does allow messaging via Whatsapp, Skype, Viber, GoogleChat, MSN etc. over data networks.

10.Does VoIP (e.g. Skype) work with the pocket wifi?

VoIP will work with all pocket wifi's. This includes Skype, iChat and Facetime.

11.Can I rent just the SIM card? Can I buy the pocket wifi?

At this time we do not rent out just SIM cards, nor do we sell them.

12.What kind of pocket wifi will I receive?

We will provide you a ZTE MF90

13.Can I use my pocket wifi outside its intended destination?

Your pocket wifi is not meant to be used outside its intended destination, and doing so may result in surcharges. Please contact us beforehand if you intend to do so. To test the device, you can turn it on and connect to it, however be cautious that you do not use the internet (i.e. disable emails in background etc.).


14.What is the coverage like?

Romania-Internet is partner with Orange (group France Telecom) one of the biggest network operators worldwide to ensure that you always have the best and fastest connections available to you. While there will always be great coverage in "populated" areas, (i.e. cities and towns), if you are traveling to exceptionally rural or uninhabited areas we recommend you get in touch with us in advance so we can verify the coverage, or check here.

15.How does coverage affect data speed?

In general, the better the signal in your area (indicated by more reception bars), the faster the connection speed should be.

16.If my cell phone can receive a signal, will the pocket wifi as well?

Not necessarily - cell phones work off of a different network than the pocket wifi, so the two are not connecting to the same signal. This is because the pocket wifi connects to data networks; 3G or higher. On the other hand, cell phones connect to mobile phone cellular networks. Since mobile phone cellular networks have been around for a lot longer than data networks, coverage is a lot better, especially in rural areas. For this reason, you might be able to make calls in a rural area but cannot connect to the internet.

17.What if there is no coverage where I am traveling to?

In the rare event that there is no coverage at your location, and you won't be traveling to any other location where there may be coverage, you can cancel your Romania-Internet rental.

Delivery / Pickup

18.How far in advance should I book?

To ensure availability, we recommend placing your order at least 5 days prior to travel departure date - however, you can still place orders closer to your departure date

19.What shipping options are available to me?

You can choose to have your pocket wifi shipped directly to your destination(hotel, any other place ) . Alternatively, if you are traveling through Bucharest, you can opt to pick up your order from Henri Coanda Otopeni International Airport Please note that charges for deliveries to other cities than Bucharest or Henri Coanda Otopeni International Airport will be supported by you.

20.Upon placing an order, when will the pocket wifi arrive?

Your pocket wifi will be available at your destination in the first date that you chose in the booking Please indicate exactly the date and hour when you want to pick-up the device

21.Where are the collection points?

Collection (and drop-off) points are located conveniently in Henri Coanda Otopeni International Airport You will met our representative which will provide you the equipment and the accessories Please indicate exactly the date and hour when you want to pick-up and drop-off the device

22.What if I give the wrong shipping address?

If details in your shipping address prevent your device from being delivered, you will be contacted by our operators for providing us the new address Any redelivery costs will be charged back to you.


23.How can I return the pocket wifi at the end of my rental period?

A few options are available to you; you can drop off the device at Henri Coanda Otopeni International Airport. Or, you can get a prepaid return label to easily return the device from any address. Just indicate the address where you want to drop-off the device in the order form . Alternatively, you can organize your own return. If you are organizing your own return, please ensure the package gets sent to the following address: mocanu rs ii Bucharest , Sector 6 , Sos. Virtutii, nr 22, bl, R10, sc 3, ap 86 Please note that any duty or customs charges will be charged back to you. You cannot drop off the device in person at the above address. If you need further help with the return process, just get in touch with us!

24.Where are the drop-off points?

Drop-off (and collection) points are located Henri Coanda Otopeni International Airport. Please indicate your date and hour when our representative should be available for pick-up the device

25.What if the device gets lost on the way back?

You are responsible for the safe and timely return of your pocket wifi. For this reason, we always recommend using a trackable return method.

Managing your Order

26.Can I amend my booking information after placing an order?

If you want to change your rental dates, upgrade a data plan etc. after placing your order, you can of course do so. Just contact us and we'll make the necessary arrangements.

27.Is it possible to upgrade my data plan during my rental?

Yes, it will always be possible to upgrade the data plan during a rental. To do so, you need to get in touch with us so we can make the necessary arrangements.

28.Is it possible to increase my data allowance after my rental has started?

Yes, it will always be possible to upgrade your data allowance, even if you did not originally choose to. However, the upgrade cannot be backdated to cover previous consumption.

29.Is it possible to extend the rental period once it's already begun?

Yes, you just need to get in touch with us ahead of time, so we can make the necessary arrangements.

30.What emails will I get from Romania-Internet?

Once your order is confirmed, you will receive emails with important information regarding your rental. For this reason, please make sure the email you provide (in the shipping section) is one you check regularly. If necessary, you can contact us and provide an alternate email address after placing an order.

31.How can I cancel my booking?

If for any reason you need to cancel your booking, you can do so without penalty 2 days before your rental starts. Otherwise, we will charge a cancellation fee equal to the greater of either 20% of the total rental cost, or 20euro euro. All delivery costs and the rental fees for the period you had the device will be exempt from the refund. You will need to return the device to us on the day that you cancel your order - days where you are in possession of the device cannot be refunded.


32.What forms of payments do you accept?

Romania-internet accepts card payments from the following providers; Visa & Mastercard

33.When will I be billed?

You will be billed immediately upon placing your order. The charge will show up in your bank account from "MOCANU RS" name of our company

34.I cannot find the order charge in my bank statement?

The charge will show up in your bank account from "MOCANU RS" name of our company.

35.Do prices include VAT?

Yes, all prices indicated on the website include VAT.

36.Can Romania-Internet supply a VAT invoice?


Data Usage

37.What's the difference between a megabyte (MB) and a gigabyte (GB)?

MB and GB stand for megabyte and gigabyte, respectively. To get the GB value from a MB value, you need to divide the MB value by 1024, e.g. 1024MB = 1GB, 512MB = 0.5GB and 3072MB = 3GB.

38.How data traffic included in the package in distributed during the rental period?

The data traffic packet that you choose (1Gb , 3Gb , 10Gb ) has no restriction per day and is available during your rental period. Is your option how to schedule your data traffic

39.What if I run out of data during my trip?

Your internet connection will stop

40.How much data do I need?

It's always hard to answer this question, because it depends on how you use the internet. On average, laptop users use 200MB per day, tablet users 100MB per day and smartphone users 50MB per day. Activities such as streaming, downloading, teleconferencing and using remote desktops will increase the rate of usage though - for more on this please read the below section on rapid data consumption. By default, we provide enough data with every rental to satisfy average data needs. If you think this might not be enough, you can always opt to upgrade to your data allowance!

41.How much data does browsing websites use ?

A standard web page is likely to download between 200-500KB of data. However, websites with a lot of media content (pictures or videos) such as Facebook may use substantially more data.

42.How much data do emails use?

A general rule of thumb is that 50MB is enough for 250 emails. However, any attachments can greatly sway this number. A simple text email will only be a few bytes.

43.How much data does Skype use?

A simple voice call via Skype will use around 4KB /second, while a video call will be 650KB /minute. However, this will vary according to coverage, as Skype will automatically increase or decrease call and video quality according to your internet speed. As a reference, a 15 minute audio call could use around 5MB, while a 15 minute video call could use around 10MB.

44.How much data does online gaming use?

Online gaming on a PC will use maximum 100MB /hour - usually around 70-80MB /hour. This is regardless of the type of game, because graphics do not factor into data consumption, meaning games like Minecraft and Call of Duty will use the same amount of data. However, one important aspect to consider is ping time - the fastest connection via the pocket wifi is 3G, which is a lot slower than something like a home LAN network. For this reason, users may experience lag while playing simply because the internet speed is insufficient. For games where success depends on reacting quickly (shooters), a 3G connection may be too slow for the game to be playable.

45.What if I experience rapid data consumption?

There are a variety of factors that could contribute to rapid data usage. The main way to use a lot of data quickly is by downloading or streaming audio / video (e.g. Spotify, Netflix, P2P); this can easily result in data usage of over 100MB in 15 minutes. For your reference, a standard-definition movie is usually around 700MB. In addition, certain programs will consume data in the background without giving any indication of doing so. For example, system updates are usually downloaded and installed automatically without prompt. Backup software (such as iCloud, Dropbox and GoogleDrive) will continuously use data throughout the day - in fact most Mac / iOS devices come pre-configured with a backup feature always enabled. Other programs such as Skype and other chat clients will also contribute to data usage if kept on continuously. Finally, you should be wary of email clients such as Outlook and Entourage, which constantly download both emails and attachments. Remember that any data usage is amplified when sharing the connection between multiple devices or people, meaning even "normal" activities such as web browsing will consume more data when multiple devices are connected at the same time. For that reason, we recommend you share the above information with anyone who will be using the pocket wifi with you!


46.What if my pocket wifi doesn't work?

In the unlikely event that your pocket wifi gives you trouble, you can contact us in order to solve the problem. We are available by email or by phone

Satisfaction Guarantee

47.What is Roamania-Internet Satisfaction Guarantee?

We get it - you're traveling, and often internet is essential to keep up with work, contact important people or prevent yourself from getting lost. For that reason, our core mission is to ensure that your experience in Romania with Romania-Internet's pocket wifi is uncompromising in facilitating your travel experience. Therefore, if you are ever not 100% satisfied with your pocket wifi rental, please get in touch with us as soon as you can. Someone from customer service will get back to you within 24 hours with a solution. Sometimes, that person will need to ask you a few more questions to ensure the correct problem is being addressed. We'll do whatever we can to come to a solution which doesn't take up more of your time than absolutely necessary. We'll most likely be able to resolve your issue remotely, otherwise we'll send you a replacement unit as fast as humanly possible. If for whatever reason we cannot fix the problem (or you don't want a replacement unit), then we'll give you a credit for your next rental or refund your money. It's your choice!

Roamania-Internet's Data Conditions

The Roamania-Internet pocket Wi-Fi service is design for international travelers; people who are on holiday or a business trip abroad. As a data roaming service it is inherently different than domestic country network services, and is not meant for usage over an extensive period abroad (i.e. multiple month), or as a substitute to residential internet. Romania-Internet relies on the world's largest international networks, and must follow all network fair usage policies, terms and conditions.